Frequently Asked Questions (FAQ)
Quick answers about payments, shipping, returns, disputes, selling, and account security on ZABANA Market.
Key facts
- Payments can be made with crypto (available methods/tokens are shown at checkout).
- Shipping depends on the seller and destination; tracking appears after shipment.
- Returns and disputes depend on the policy and the product type.
- For order issues, message the seller first, then contact support if needed.
About ZABANA
What is ZABANA Market? +
ZABANA Market is a marketplace where sellers list products and buyers can purchase items using crypto. The platform provides product pages, seller profiles, messaging, and order tracking.
Is ZABANA Market available worldwide? +
Availability depends on the seller’s shipping destinations and logistics options. Check the product page and checkout for supported delivery locations.
How do I contact support? +
Use the Contact page and include your order number (if applicable) plus any relevant screenshots/photos. You can also contact the seller directly via messages when the issue is related to an order.
Payments & Crypto
Which cryptocurrencies are supported? +
Supported crypto options depend on what is enabled at checkout (for example Solana Pay). Always check the checkout screen to see the currently available networks and tokens.
How long does a crypto payment take? +
Most crypto payments confirm quickly, but confirmation time depends on network conditions. Your order status updates after the payment is confirmed.
What if I sent the wrong amount or used the wrong network? +
If the payment was sent on the wrong network or with an incorrect amount, contact support immediately with your transaction hash and order details. Resolution depends on the payment method and transaction finality.
Orders & Delivery
Where can I track my order? +
You can track your order from your account/orders section or the order tracking page (when available). Tracking information appears once the seller ships the item.
My order is marked as shipped but I have no tracking. +
Some carriers update tracking with delay. If it remains unavailable, message the seller and ask for the tracking number or proof of shipment.
What happens if my package is delayed? +
Delays can happen due to customs or carrier issues. Keep an eye on tracking updates and message the seller if the tracking is stuck for several days.
Returns & Disputes
Can I return an item? +
Return eligibility depends on the product and the return policy. Review the Return Policy page for conditions, time limits, and exclusions.
The item arrived damaged or not as described. What should I do? +
Take clear photos/videos immediately, keep packaging, and message the seller with evidence. If unresolved, contact support with your order number and proof.
How do disputes work? +
Dispute workflows depend on the listing and platform features (such as escrow). Provide evidence (photos, tracking, messages) to speed up resolution.
Selling & Listings
How do I list a product? +
Create a product, upload high-quality photos, choose the correct category, set a fair price, and publish. Keep your title and description specific and accurate for better visibility.
What are best practices for SEO on product pages? +
Use a clear product name (brand + model), add key specs, include condition details, write a structured description, and upload multiple images. Accurate categories help your product appear in relevant browsing pages.
Can I edit or duplicate a listing? +
Yes, sellers can edit product details and may have a duplicate feature for faster listing creation (depending on your dashboard options).
Account & Security
How do I keep my account secure? +
Use a strong unique password, enable available security settings, and never share private keys or seed phrases. ZABANA support will never ask for your seed phrase.
I suspect fraud or a scam. What should I do? +
Stop communication outside the platform, gather evidence (screenshots/links), and contact support immediately.
Need more help?
If you can’t find your answer, contact support with as many details as possible (order number, screenshots, transaction hash).