Return Policy

You may request a return for most eligible items within 30 days of receiving your order.

To arrange a return, contact the seller or email contact@zabana.com for assistance. For an eligible return, the seller provides a return label and instructions; Zabana may help coordinate them. Providing a label does not necessarily make a change-of-mind return free. Request the return instructions before shipping; exercising a statutory withdrawal right is not subject to discretionary approval.

If an item is defective, damaged, or incorrect, contact the seller or contact@zabana.com promptly. A professional seller bears the necessary return shipping costs where required by the applicable legal guarantee. A lack of immediate notice does not remove mandatory consumer rights.

The exclusions below, including sale items and gift cards, apply only to the voluntary commercial return policy to the extent permitted by law. They do not remove any applicable statutory withdrawal or guarantee rights. Contact us if you are unsure whether an item is eligible.

For a consumer purchase from a professional seller using delivery arranged or offered by that seller, the seller bears the risk of loss until the consumer or their designated recipient physically receives the goods. The seller handles the carrier claim and any replacement or refund due under applicable law; a refund cannot be delayed beyond its legal deadline while awaiting carrier compensation.

Official carrier tracking is an important item of evidence. A tracking number alone is not proof of delivery, and a “delivered” status does not prevent a non-receipt claim. If delivery is disputed, carrier proof consistent with the order and destination may be requested, such as a delivery receipt or signature where available. Tracking does not automatically settle a dispute or override statutory rights.

For third-party orders, return arrangements and any costs legally owed by the seller remain that seller’s responsibility. Zabana does not offer an additional guarantee to pay those costs on the seller’s behalf.

For a change-of-mind return, the buyer bears the direct return shipping cost only if this was clearly disclosed before purchase and applicable law permits it. Otherwise, the professional seller bears that cost where the law requires. No undisclosed return fee is imposed after purchase. Mandatory free remedies for defective or non-conforming goods remain unaffected.

Package the item securely, follow the return instructions and retain the carrier’s proof of acceptance and tracking number. These records allow the return shipment and any claim to be checked.

When the seller arranges the return transport, including through its return label, the seller handles any loss claim and bears the corresponding transit responsibility under applicable law. If the buyer independently chooses and arranges another carrier, the allocation of risk follows applicable law. This exception does not apply merely because the buyer selects a carrier from the seller’s offered options.

The fastest way to exchange an item is to return the original item after your return is approved, then place a new order for the replacement.

For a commercial return, the seller checks the returned item and confirms the refund. An accepted commercial refund is processed to the original payment method within 10 business days. Any shorter mandatory refund deadline, including one triggered by withdrawal or cancellation, takes priority; a discretionary inspection or carrier claim cannot extend it.

If more than 15 business days have passed since approval, contact contact@zabana.com.