Return Policy
Last updated:
Return window
You may request a return for most eligible items within 30 days of receiving your order.
To start a return, email contact@zabana.com. Once the return is approved, we will provide a return label and instructions. Do not send an item back before requesting a return.
- The item must be in its original condition: unworn or unused, with tags.
- The item must be in its original packaging.
- A receipt or proof of purchase is required.
Damaged, defective, or incorrect items
Inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us immediately at contact@zabana.com so we can assess the issue and make it right.
Sale items and gift cards cannot be returned. If you are unsure whether an item is eligible, contact us before sending it.
- Perishable goods, including food, flowers, and plants.
- Custom, special-order, or personalized products.
- Personal care goods, including beauty products.
- Hazardous materials, flammable liquids, or gases.
Exchanges
The fastest way to exchange an item is to return the original item after your return is approved, then place a new order for the replacement.
Refunds
After we receive and inspect your return, we will tell you whether the refund is approved. If approved, the original payment method will be refunded within 10 business days. Processing by your payment provider may take additional time.
If more than 15 business days have passed since approval, contact contact@zabana.com. We do not accept returns sent from outside the United States or Canada.
Contact
Zabana LLC
1111B S Governors Ave STE 25935
Dover, DE 19904
United States
Email: contact@zabana.com
Phone: (706) 948-9329