Frequently Asked Questions (FAQ)
Quick answers about payments, shipping, returns, disputes, selling, and account security on ZABANA Market.
Key facts
- Payments can be made with crypto; the available methods and tokens are shown at checkout.
- Shipping depends on the seller and destination; tracking appears after shipment.
- Returns and disputes depend on the policy and the product type.
- For order issues, message the seller first, then contact support if needed.
About ZABANA
What is ZABANA Market? +
ZABANA Market is a marketplace where sellers list products and buyers can purchase items using crypto. The platform provides product pages, seller profiles, messaging, and order tracking.
Is ZABANA Market available worldwide? +
Availability depends on the seller’s shipping destinations and logistics options. Check the product page and checkout for supported delivery locations.
How do I contact support? +
Use the Contact page and include your order number, when applicable, plus any relevant screenshots or photos. You can also contact the seller through messages for order-related issues.
Contact supportPayments & Crypto
Which cryptocurrencies are supported? +
Zabana currently supports Bitcoin (BTC), Solana (SOL), USDC, USDT and SKR. Checkout shows the payment methods available for the current order.
How long does a crypto payment take? +
Most crypto payments confirm quickly, but confirmation time depends on network conditions. Your order status updates after the payment is confirmed.
What if I sent the wrong amount or used the wrong network? +
Contact support immediately with your transaction hash and order details. Resolution depends on the payment method and transaction finality.
Contact supportOrders & Delivery
Where can I track my order? +
Track your order from your account or the order tracking page. Tracking information appears once the seller ships the item.
My order is marked as shipped but I have no tracking. +
Some carriers update tracking with a delay. If it remains unavailable, message the seller and ask for the tracking number or proof of shipment.
What happens if my package is delayed? +
Delays can happen because of customs or carrier issues. Check tracking updates and message the seller if the tracking is stuck for several days.
Returns & Disputes
Can I return an item? +
Return eligibility depends on the product and the return policy. Review the Return Policy page for conditions, time limits, and exclusions.
Return policyThe item arrived damaged or not as described. What should I do? +
Take clear photos or videos immediately, keep the packaging, and message the seller with evidence. If the issue is not resolved, contact support with your order number and proof.
Contact supportHow do disputes work? +
Dispute workflows depend on the listing and platform features, including escrow. Provide photos, tracking and messages to speed up resolution.
Selling & Listings
How do I list a product? +
Create a product, upload high-quality photos, choose the correct category, set a fair price, and publish. Keep the title and description specific and accurate.
What are best practices for SEO on product pages? +
Use a clear product name, add key specifications and condition details, write a structured description, and upload multiple images. Accurate categories improve visibility.
Can I edit or duplicate a listing? +
Yes. Sellers can edit product details and use the duplicate option for faster listing creation when it is available in their dashboard.
Account & Security
How do I keep my account secure? +
Use a strong, unique password, enable available security settings, and never share private keys or seed phrases. ZABANA support will never ask for your seed phrase.
I suspect fraud or a scam. What should I do? +
Stop communicating outside the platform, gather evidence such as screenshots and links, and contact support immediately.
Contact supportNeed more help?
If you can’t find your answer, contact support with as many details as possible (order number, screenshots, transaction hash).